Welcome to the LYDRIC Frequently Asked Questions (FAQ) page.
We’re here to answer your questions and ensure you have the best possible shopping experience.
If you need any further assistance, please feel free to contact us at info@lydric.com
Question #1: How long will it take to receive my order?
Answer:
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Handling time: 1–2 business days
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Transit time: 6–8 business days
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Estimated delivery time: 7–10 business days
For full details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
Yes, we offer free shipping on all orders within the UK.
For more information, please see our Shipping Policy.
Question #3: Where is LYDRIC located?
Answer:
LYDRIC is a UK-based brand offering a curated selection of high-quality products, with delivery available throughout the United Kingdom.
Question #4: What if I receive a defective product?
Answer:
If you receive a defective item, we will replace it at no cost.
Please contact us and return the item within 30 days.
For more information, please see our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer:
Yes, we offer a 24-hour cancellation window.
To cancel your order within this timeframe, please contact us at info@lydric.com
Question #6: What is your return policy?
Answer:
We offer a simple and hassle-free return process.
For complete details, please visit our Return Policy page.
Question #7: When will I receive my refund after returning a product?
Answer:
Once we receive and inspect your returned item, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.
For more details, please refer to our Refund Policy.
Question #8: Do you offer any warranties or guarantees on your products?
Answer:
Yes, we provide a 30-day warranty on all purchases.
For more information, please see our Return Policy.
Question #9: How can I contact customer support?
Answer:
You can reach our customer support team via the Contact page or by emailing us at info@lydric.com
Question #10: Do you ship internationally?
Answer:
No, we currently ship exclusively within the United Kingdom.
Question #11: Do you have a physical store location?
Answer:
No, we operate as an online-only store.
This allows us to offer better pricing and a wider, more curated selection.
Question #12: Can I place a bulk order for my business or organisation?
Answer:
Yes, we accept bulk orders.
Please contact our customer support team for more information.
Question #13: What is the process for exchanging a product?
Answer:
For detailed information regarding product exchanges, please see our Return Policy.
Question #14: How can I track my order?
Answer:
You can track your order through the Track Order page on our website.
Contact Information:
Store Name: LYDRIC
Company Name: DJP Commerce
Address: Koninginneweg 40, 2982 AN Ridderkerk, Netherlands
Company Number: 98618598
Email: info@lydric.com
Phone: +31 612402377
Customer Service Hours: Monday to Saturday: 9:00 am – 6:00 pm