Refund Policy & Return Policy
30-Day Easy Returns
At LYDRIC, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a simple and straightforward return process.
Return Policy Overview
Return Window:
You have 30 days from the day your order is delivered to return any eligible items.
Condition:
Items must be unused, in their original condition, and returned with all original packaging.
Easy Returns:
We aim to make returns as smooth as possible, and our customer support team is always available to assist you.
Return Costs
For Defective Products
There is no cost to the customer.
This includes cases where the product is incorrect, damaged during delivery, or defective in any way.
For Customer Remorse (Change of Mind)
The actual cost of return shipping will be charged to the customer.
This applies if the customer purchases the wrong product, the item does not fit, or they simply no longer want it.
You are responsible for the shipping costs when returning an item.
Please note that shipping fees are non-refundable.
How to Return an Item
1. Contact Us:
Email our support team at info@lydric.com with your order number and the reason for your return.
2. Pack Your Item:
Securely repack the product in its original packaging, including all accessories, tags, and documents.
3. Send It Back:
Drop off your parcel at the nearest available shipping carrier, following the instructions provided in your return authorisation email.
Refund Process
Inspection:
Once your returned item arrives, we will inspect it to ensure it meets our return conditions.
Refund:
After inspection is complete, we will process your refund.
Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.
Exchanges
If you would like to exchange your item for a different size, colour, or product, we are happy to help.
Simply contact us, and we will assist you in arranging the exchange.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned.
These products will always be clearly marked as non-returnable in the product description.
For More Information
Questions?
Visit our FAQ page or contact our customer support team at info@lydric.com
Contact Information:
Store Name: LYDRIC
Company Name: DJP Commerce
Address: Koninginneweg 40, 2982 AN Ridderkerk, Netherlands
Company Number: 98618598
Email: info@lydric.com
Phone: +31 612402377
Customer Service Hours: Monday to Saturday: 9:00 am – 6:00 pm