privacy Policy

Last updated: 05/11/2025

Your privacy matters to us. This Privacy Policy describes how LYDRIC (“we”, “us”, “our”) collects, uses, and safeguards your personal information when you visit or purchase from lydric.com (“the Website”).
By accessing or using our Website, you acknowledge and agree to the practices described below.

1. Company Information

 

  • Phone: +31 612402377

  • Data Controller: DJP Commerce

  • Service Area: We currently serve customers within the United Kingdom only.

2. Information We Collect

We collect information in two main ways:

Information You Provide

This may include your:

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Order details

  • Payment information

Payment details are processed securely by our payment partners. We never store complete card numbers.

Information Collected Automatically

When you visit our Website, we may automatically receive:

  • IP address

  • Browser and device details

  • Pages viewed and interactions

  • Cookies and unique identifiers

  • Referring website data

  • Time and date stamps

Shopify, our e-commerce platform, also collects technical data essential for operating checkout and preventing fraud.

3. How We Use Your Information

We use personal data for the following purposes:

  • Fulfilling and managing your orders, returns, and refunds

  • Processing payments securely and preventing fraudulent activity

  • Providing customer support and essential service updates

  • Improving our Website, services, and user experience through analytics

  • Sending marketing communications if you have opted in (you may unsubscribe at any time)

  • Meeting legal, accounting, and tax obligations

4. Legal Bases for Processing (UK GDPR)

We process your data under the following legal grounds:

  • Contract: To fulfil your order and provide required services

  • Consent: For marketing emails and cookies requiring consent

  • Legal obligation: For tax, accounting, and regulatory compliance

  • Legitimate interests: For Website security, fraud prevention, and analytics (carefully balanced with your rights)

5. Sharing Your Personal Information

We share your information only with trusted, necessary service providers, including:

  • E-commerce & hosting: Shopify

  • Payments: Shopify Payments / Stripe, Shop Pay, Apple Pay, Google Pay, Visa, Mastercard, American Express

  • Marketing & email tools: Shopify Email / Klaviyo (if used)

  • Analytics: Shopify Analytics and/or Google Analytics (if enabled)

  • Delivery partners: UK carriers such as Royal Mail, DHL, UPS, etc.

We never sell your personal data.
All third-party partners operate under agreements requiring strong data protection measures.

6. International Transfers

Some of our service providers (including Shopify and payment processors) may process data outside the UK.
Whenever this occurs, we rely on lawful transfer mechanisms such as:

  • The UK International Data Transfer Addendum (IDTA)

  • EU Standard Contractual Clauses with the UK Addendum

These ensure your data remains protected to recognised international standards.

7. How Long We Keep Your Data

  • Order and invoice records: Retained for up to 7 years for tax and accounting obligations

  • Customer support correspondence: Kept only as long as necessary to resolve the enquiry

  • Marketing preferences: Stored until you unsubscribe or request deletion

When your information is no longer required, we securely delete or anonymise it.
You may request deletion at any time (see Contact section).

8. Cookies

We use cookies and similar tools for:

  • Essential functions (e.g., checkout and security)

  • Performance measurement and analytics

  • Advertising and retargeting where enabled

You can adjust your cookie preferences through your browser or our on-site cookie banner.
To manage Google’s advertising cookies, visit:
https://adssettings.google.com

9. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Restrict or object to certain processing

  • Request data portability

  • Withdraw consent at any time

If you have concerns, you may contact the UK Information Commissioner’s Office (ICO):
https://ico.org.uk

We encourage you to contact us first — we will be happy to help resolve any issue.

10. Security Measures

We implement appropriate technical and organisational security measures to protect your information.
However, no method of storage or transmission is completely secure.

11. Third-Party Links

Our Website may link to other sites.
Please note that those websites have their own privacy policies, and we are not responsible for their content or practices.

12. Age Restrictions

Our Website and services are intended for individuals aged 18 or older.
We do not knowingly collect information from children under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any modifications will be posted on this page with an updated “Last updated” date.

 

14. Contact Us

Mailing Address: DJP Commerce, Koninginneweg 40 2982AN, Ridderkerk, Netherlands

Email: info@lydric.com

Phone: +31 612402377